NURELLE TERMS OF SERVICE (South Africa)
Last Updated: 16/04/2026
1. Overview
These Terms of Service (“Terms”) govern your use of Nurelle’s products and services.
By placing an order, engaging with us, or purchasing from Nurelle, you agree to be bound by these Terms.
Nurelle operates as a South African business offering products through:
- Social media platforms
- WhatsApp and direct messaging
- Email communication
- Any website or ordering platform (if applicable)
If you do not agree to these Terms, you may not use our services.
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old, or
- You have permission from a legal guardian
3. Orders and Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Orders are only confirmed once payment has been received and verified
- We may cancel orders suspected of fraud, abuse, or resale without consent
4. Pricing and Payments
- All prices are listed in South African Rand (ZAR)
- Prices may change without notice
- Payment methods may include EFT or other approved methods
- Orders will not be processed until full payment is received
We are not responsible for delays caused by:
- Banking processes
- Incorrect payment references
5. Product Information and Accuracy
We aim to display products as accurately as possible; however:
- Colours may vary slightly due to lighting and screen differences
- Product appearance may differ slightly from images
- Minor variations do not qualify as defects
We do not guarantee that products will meet subjective expectations beyond their described function.
6. Stock Availability
- Products may be limited in quantity
- We reserve the right to discontinue products at any time
- If an item becomes unavailable after purchase, we will contact you to arrange a refund or alternative
7. Shipping and Delivery
- Delivery times are estimates and not guaranteed
- We are not liable for courier delays once the order has been dispatched
- Risk transfers to you once the order has been handed to the courier
You are responsible for:
- Providing accurate delivery details
- Being available to receive your order
Additional delivery fees may apply for re-delivery due to incorrect details.
8. Returns, Exchanges and Hygiene Policy
Due to the nature of intimate wear, strict hygiene and quality standards apply.
- All returns and exchanges are governed by our Returns & Exchange Policy
- Certain items may be restricted from return or exchange due to hygiene reasons
All eligibility, conditions, and processes relating to:
- Defective items
- Incorrect items supplied
- Size exchanges
are handled strictly in accordance with our Returns & Exchange Policy.
Customers must comply with all timeframes, conditions, and processes set out in that policy. Failure to do so may result in the request being declined.
9. Use of Products
Nurelle products are intended for normal personal use.
We are not liable for:
- Misuse of products
- Incorrect sizing selection
- Wear and tear over time
10. Intellectual Property
All content associated with Nurelle, including:
- Product designs
- Images
- Branding
- Marketing material
remains the exclusive property of Nurelle.
You may not copy, reproduce, or use any content without written permission.
11. User Conduct
You agree not to:
- Provide false or misleading information
- Abuse, harass, or threaten our team
- Attempt to exploit or misuse our services
- Use our products for unlawful purposes
We reserve the right to refuse service if these Terms are violated.
12. Limitation of Liability
To the maximum extent permitted by South African law:
- Nurelle is not liable for indirect, incidental, or consequential damages
- We are not responsible for:
- Courier delays or failures
- Third-party platform issues (e.g. WhatsApp, Instagram)
- Losses resulting from incorrect information provided by you
All products are provided “as is” without guarantees beyond legal requirements.
13. Indemnity
You agree to indemnify and hold Nurelle harmless from any claims, damages, or expenses arising from:
- Your misuse of products
- Your breach of these Terms
- Your violation of any law or third-party rights
14. Third-Party Platforms
Nurelle operates through platforms such as:
We are not responsible for:
- Platform outages
- Data breaches on these platforms
- Their independent policies and practices
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
16. Termination
We reserve the right to:
- Refuse service
- Cancel orders
- Restrict access
at any time if we believe these Terms have been violated.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
18. Changes to Terms
We may update these Terms at any time.
Continued use of our services constitutes acceptance of any updates.
19. Contact Information
Email: hello@nurelle.co.za
Location: Pretoria East, South Africa
