NURELLE SHIPPING POLICY
Last Updated: 16/04/2026
1. Overview
This Shipping Policy outlines how orders are processed, shipped, and delivered by Nurelle.
By placing an order, you agree to the terms outlined below.
2. Order Processing (Handling Time)
- Orders are processed within 0–2 business days (Monday to Friday)
- Orders are not processed on weekends or public holidays
Please note:
- Processing times may be extended during peak periods or promotional launches
3. Delivery Time (Transit Time)
Once your order has been dispatched, delivery is handled by The Courier Guy.
- Estimated delivery time: 2–5 business days (Monday to Friday)
- Delivery times may vary depending on your location
4. Total Delivery Time
Estimated total delivery time:
- 2–7 business days (processing + delivery)
Please note that these are estimates and not guaranteed timeframes.
5. Shipping Locations
- We deliver nationwide within South Africa
- Delivery is made directly to your provided address
6. Shipping Costs
- Shipping costs are calculated automatically at checkout based on your delivery location
- Free delivery applies to orders over R1 500
7. Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email or message
You can track your parcel:
- Via Nurelle: https://nurelle.co.za/track-my-parcel/
- Or directly with The Courier Guy
8. Delivery Responsibility
- Please ensure that your delivery details are accurate and complete when placing your order
Once your order has been handed over to The Courier Guy:
- Delivery is managed by the courier
- We are not responsible for delays caused by the courier
- Orders cannot be changed once they have been processed or dispatched
9. Failed Deliveries
If delivery is unsuccessful due to:
- Incorrect address
- No one available to receive the parcel
- Failed contact attempts
The parcel may be returned to us.
In such cases:
- The customer will be responsible for:
- Return shipping fees
- Re-delivery costs
10. Lost or Delayed Parcels
If your order is delayed or has not arrived:
- Contact us within 7 days of the expected delivery date
- Provide your order number and tracking details
We will assist in investigating the issue with the courier.
Please note:
- We are not responsible for delays caused by the courier
- Investigations may take time depending on the courier process
11. Incorrect Delivery Information
- Nurelle is not responsible for orders delivered to an incorrect address provided by the customer
- Additional fees may apply for re-delivery
12. Contact Information
For any shipping-related queries:
Email: hello@nurelle.co.za
Location: Pretoria East, South Africa
